Frequently Asked Questions

Suba Mangala is a trusted Sri Lankan matrimonial platform that helps individuals and families find compatible life partners in a secure and respectful environment.

Anyone who is 18 years of age or older and legally eligible to marry may create an account.

No. While Suba Mangala is designed primarily for Sri Lankans, Sri Lankans living overseas and people seeking Sri Lankan marriage partners are also welcome to join.

Registration may be free, but certain features such as viewing contact details, unlimited messaging, or profile boosts may require a premium membership.

Premium memberships help maintain a genuine community by reducing fake accounts, spam, and fraudulent profiles while providing better services and support.

Click the Register button, complete the registration form, verify your email or mobile number (if applicable), and create your matrimonial profile.

Yes. Parents, guardians, or close family members may create and manage a profile with the person's knowledge and consent.

No. Each individual should maintain only one active account unless specifically authorized by Suba Mangala.

Your profile may be reviewed before becoming visible to other members. Once approved, you can begin browsing and connecting with potential matches.

We recommend providing accurate details about your:

• Age
• Height
• Religion
• Education
• Occupation
• Location
• Family background
• Lifestyle
• Partner preferences

A complete profile improves your chances of finding compatible matches.

Yes. You can update your profile information at any time through your account settings.

Most profiles are reviewed within 24–48 hours, although this may vary during busy periods.

Profiles may be rejected if they contain:

• False information
• Offensive language
• Inappropriate photographs
• Copyrighted content
• Duplicate accounts
• Incomplete or misleading information

The number of photos depends on your membership plan.

Please upload recent, clear photographs of yourself. Photos should not include:

• Nudity
• Offensive gestures
• Watermarks
• Logos
• Heavy filters
• Group photos where your identity is unclear

Yes. Depending on your membership plan, you may choose to make your photos visible only to approved members.

Photos may be rejected if they violate our Community Guidelines or do not clearly show the account owner.

Suba Mangala offers different membership packages with varying features and durations. Please visit our Membership Plans page for current pricing.

Available payment methods may include:

• Credit Cards
• Debit Cards
• Online Banking
• Digital Wallets
• Local Payment Gateways

Available methods may vary by country.

Yes. You may upgrade your plan at any time.

You may stop using your membership at any time. However, membership fees are generally non-refundable unless required by law or stated otherwise.

Members can search profiles using filters such as:

• Age
• Religion
• District
• Education
• Occupation
• Height
• Marital status

You can also receive recommended matches based on your preferences.

Yes. Advanced search filters help you narrow your search according to your preferences.

Use the Favorites feature to save profiles for future reference.

Messaging availability depends on your membership plan and account status.

Yes. If someone makes you uncomfortable, you can block them immediately. Blocked members cannot contact you.

Yes. Every profile includes a Report option. Our moderation team investigates reports and takes appropriate action.

Verification helps confirm that a member is genuine. Verified profiles may receive a verification badge.

Verification may be optional or mandatory depending on your membership type or platform requirements.

No. Verification confirms certain information but does not guarantee a person's intentions, behaviour, or suitability for marriage. Always exercise personal judgment.

Only registered users may view your profile, subject to your privacy settings and membership features.

We use industry-standard security measures to help protect your personal information.

No. Your phone number is only shared according to your privacy settings or membership features.

Never:

• Send money to someone you have only met online.
• Share banking passwords or OTPs.
• Share sensitive financial information.
• Trust someone solely based on their profile.

Report suspicious activity immediately.

Go to Account Settings → Security and select Change Password.

Click Forgot Password on the login page and follow the instructions sent to your registered email address.

Yes. You can pause or hide your profile without deleting your account.

Go to Account Settings → Delete Account or contact our support team. Some information may be retained where required by law.

Please:

• Check your Spam or Junk folder.
• Confirm your email address is correct.
• Wait a few minutes before requesting another email.

If the issue continues, contact support.

Possible reasons include:

• Incorrect password
• Suspended account
• Temporary maintenance
• Network issues

Try resetting your password or contacting support.

Try:

• Refreshing the page
• Clearing your browser cache
• Using another browser
• Updating your browser
• Restarting your device

If the issue persists, please contact us.

Refund requests are handled according to our Refund Policy. Please review the Refund Policy or contact support for assistance.

No. Suba Mangala provides a platform for introductions only. We cannot guarantee successful matches, engagements, or marriages.

Yes. Accounts that violate our Terms & Conditions or Community Guidelines may be suspended or permanently removed.

You can reach our support team through:

• Email: [email protected]
• Contact Form: Available on our Contact Us page

We aim to respond to inquiries as quickly as possible during business hours.